Refunds & Returns Policy

1. About This Policy

This policy applies to purchases made through the Elevate 88 website at

Elevate 88

It covers physical books, digital books and other downloadable products sold through our online bookstore.

We aim to handle requests fairly and in accordance with applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Nothing in this policy limits or excludes any consumer right or remedy that cannot lawfully be excluded.

2. Physical Books

Incorrect, damaged or defective books

If you receive an incorrect, damaged or defective book, please contact us as soon as reasonably possible after discovering the problem.

Provide your order number, a description of the issue and, where appropriate, photographs showing the condition of the book or packaging.

We will assess the issue and arrange an appropriate remedy in accordance with applicable consumer law.

Statutory warranty rights

Where the Consumer Protection Act applies, qualifying goods that fail to meet applicable quality requirements may be returned within six months after delivery. The remedies available under the Act, including repair, replacement or refund where applicable, remain available to the consumer.

Change-of-mind requests

If you have ordered a physical book and simply changed your mind, please contact us before returning it.

A change of mind does not automatically create a right to return a book in every circumstance. We may consider discretionary returns of unused books in their original condition, subject to prior approval.

Any applicable statutory cancellation or return rights will take precedence over our discretionary return arrangements.

3. Digital Books and Downloads

Digital products may include eBooks, PDF publications and other downloadable educational material.

Digital purchases are generally made available electronically following successful payment and order processing.

Problems with a download

If you cannot access your purchase, receive the wrong file or encounter a defective or unusable download, please contact us.

Where possible, we will first assist by providing a working download link, correcting access permissions or supplying the correct file.

Where a suitable remedy cannot be provided, or where a refund or other remedy is required by applicable law, we will process the appropriate remedy.

Change-of-mind cancellations

Because digital files can be accessed and retained after delivery, we do not ordinarily offer discretionary change-of-mind refunds once the digital product has been supplied.

This does not affect any cancellation, refund or other consumer rights that apply under South African law.

4. Cancelling an Order

Physical books not yet dispatched

If you wish to cancel a physical-book order before dispatch, contact us as soon as possible with your order number.

Where cancellation is possible and payment has already been received, we will arrange the appropriate refund.

Orders already dispatched

Once an order has been dispatched, any cancellation or return request will be assessed according to applicable consumer rights and this policy.

Digital orders

Cancellation of a digital order before the product is supplied may be considered on request. Once supplied, the digital product provisions in Section 3 apply.

5. Returning a Physical Book

Please do not send books back without first contacting us and receiving return instructions.

To request a return, email m@e88.co.za with your order details.

Where a return is appropriate, we will confirm:

• The return procedure.
• The applicable return address.
• Whether collection or courier arrangements are required.
• Who is responsible for return delivery costs.
• Any reasonable information needed to resolve the request.

Where the law requires Elevate 88 to bear return costs or risks, those obligations will be honoured. For approved discretionary returns, the applicable arrangements will be confirmed before return.

6. Refunds and Payment Processing

Online payments are processed through PayFast.

When a refund is approved or legally required, we will arrange the refund through an appropriate supported payment method.

Where possible, refunds will be made against the original transaction. Some payment methods may require alternative refund arrangements.

The time taken for a refund to appear in your account may depend on PayFast, the payment method and the relevant financial institution.

We will comply with applicable statutory refund deadlines.

We will not deduct processing charges from a refund where doing so would be contrary to applicable law.

7. Delivery Problems and Missing Orders

If your physical order is delayed, missing, incorrectly delivered or arrives damaged, contact us so we can investigate.

Where an order cannot be fulfilled, we will communicate with you about an appropriate solution, including cancellation and refund where applicable.

For digital orders, please check your order confirmation and download instructions. If you cannot access your purchase, we will assist with the download process.

8. Workshops and Educational Services

Elevate 88 also provides educational consultancy and professional development services.

Where workshop registrations, events or consultancy services are offered for a fee, any applicable cancellation and refund terms will be communicated before the booking or agreement is finalised.

These terms will remain subject to applicable consumer law.

9. How to Request Assistance

To request a return, refund or assistance with an order, please email us with:

• Your name.
• Your order number, if available.
• The email address used for the order.
• The book or product concerned.
• A brief explanation of the issue.
• Relevant photographs or screenshots, where appropriate.

Please do not send payment-card details, account passwords or unnecessary sensitive personal information.

10. Your Personal Information

We use order and contact information to verify purchases, assess requests, process authorised refunds and communicate with customers.

Personal information is handled in accordance with our Privacy Policy and applicable data protection law.

11. Changes to This Policy

We may update this policy to reflect changes in our products, services, payment arrangements or applicable legal requirements.

The latest version will be published on this page. Changes will not remove rights that already apply to existing purchases.