Last updated: 19 June 2026
1. Introduction
This Refunds and Returns Policy explains how refunds, cancellations, returns and exchanges are handled for purchases made through Elevate88.
This policy applies to products, workshops, webinars, digital resources, consulting services and other services purchased through https://e88.co.za or directly from Elevate88.
Nothing in this policy is intended to limit any rights you may have under South African consumer protection law.
2. Contact details
For refund, cancellation or return queries, please contact us at:
Email: enquiries@e88.co.za
Website: https://e88.co.za
Please include your name, order number, date of purchase, item or service purchased, and the reason for your request.
3. General refund principles
Refunds are considered based on the type of product or service purchased, whether the service has already started, whether access to digital material has already been provided, and whether the request falls within applicable consumer protection rights.
Where a refund is approved, it will usually be processed to the original payment method used for the purchase.
Refund processing times may depend on the payment provider, bank or card issuer.
4. Workshops, webinars and events
If you register for a workshop, webinar or event and are unable to attend, please contact us as soon as possible.
Unless otherwise stated on the specific event page:
cancellations made 7 or more calendar days before the event may qualify for a refund or transfer to a future event;
cancellations made less than 7 calendar days before the event may qualify for a credit or transfer, at our discretion;
cancellations made less than 48 hours before the event, or failure to attend, may not qualify for a refund;
you may request that your booking be transferred to another person, provided we are notified before the event.
If Elevate88 cancels an event, workshop or webinar, you will be offered a refund, credit or transfer to a future date.
If an event is postponed, your booking will automatically move to the new date unless you contact us to make alternative arrangements.
5. Consulting services
For consulting, coaching, school turnaround support, leadership development or other professional services:
a refund may be considered if you cancel before work has started;
once consultation, preparation, planning, document review, meetings, coaching or other service delivery has begun, fees for work already performed are not refundable;
where appropriate, we may offer a rescheduled session, service credit or partial refund;
missed appointments or late cancellations may be charged, depending on the circumstances and the agreement in place.
If a specific written agreement or quotation applies to a consulting service, the cancellation and refund terms in that agreement will also apply.
6. Digital products and downloadable resources
Digital products, downloadable resources, online materials, templates, recordings or similar digital content are generally not refundable once access has been provided or the file has been downloaded.
A refund, replacement or correction may be considered if:
the file is defective or cannot be accessed;
the wrong digital product was supplied;
the product is materially different from the description on the website;
we are unable to provide access after reasonable attempts to resolve the issue.
Please contact us within 7 days of purchase if you experience a problem with a digital product.
7. Physical products, if applicable
If physical products are sold through the website, you may request a return if the item is defective, damaged, incorrectly supplied or materially different from the description.
To qualify for a return where the item is not defective, the product must be unused, in its original condition and returned with proof of purchase.
Return requests must be made within a reasonable time after receiving the item.
You may be responsible for return delivery costs unless the item is defective, damaged or incorrectly supplied.
We recommend using a trackable delivery method for returns, as we cannot process a return that we do not receive.
8. Defective, damaged or incorrect items
If you receive a defective, damaged or incorrect item, please contact us as soon as possible with:
your order number;
a description of the problem;
photos, where applicable;
your contact details.
We will assess the issue and may offer a replacement, repair, correction, credit or refund, depending on the nature of the problem and the applicable legal requirements.
9. Online purchases and cooling-off rights
Where South African consumer protection law gives you a cooling-off right for an online transaction, we will honour that right.
If you wish to cancel an eligible online purchase within the applicable cooling-off period, please contact us in writing at enquiries@e88.co.za
Cooling-off rights may not apply in all cases, especially where services have already started with your agreement or where digital content has already been accessed or downloaded.
10. Sale, discounted or promotional items
Discounted, promotional or sale items may have limited voluntary refund options unless otherwise stated.
This does not remove any legal rights you may have if an item is defective, incorrectly supplied or not as described.
11. Refund processing
If your refund is approved, we will process it using the original payment method where possible.
Refunds may take several business days to reflect, depending on your bank or payment provider.
If a refund has been processed by us but has not reflected in your account, please first check with your bank or card provider. If the issue remains unresolved, contact us at enquiries@e88.co.za.
12. Non-refundable items and services
The following may be non-refundable, unless required by law:
digital products that have already been downloaded or accessed;
completed consulting sessions;
services already delivered;
missed workshop, webinar or event attendance without prior notice;
customised work already prepared or delivered;
administrative, banking or payment processing costs that cannot be recovered.
13. How to request a refund or return
To request a refund, cancellation, exchange or return, email:
Please include:
your full name;
email address used for the purchase;
order number or proof of payment;
date of purchase;
product, service, workshop or event name;
reason for the request;
supporting details or photos, where applicable.
We will review your request and respond as soon as reasonably possible.
14. Changes to this policy
We may update this Refunds and Returns Policy from time to time. The latest version will be published on this page with the updated date.